PRIVACY POLICY

Introduction

Mofai Foods ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you interact with us, whether through our website, mobile platforms, social media, or during purchases and marketing activities. By accessing our services or providing your personal information, you agree to the terms of this Privacy Policy.

2. Who We Are

Mofai Foods is a company specialising in Nigerian and African food products. Our mission is to bring authentic African flavours to the global market, with operations expanding across the United Kingdom, United States, Canada, Brazil, and other African countries.

3. Information We Collect

We may collect the following types of personal information:

a. Personal Identification Information

Name, contact details (email, phone number, address)
Date of birth (where necessary)

b. Transactional Information

Payment details (processed securely via third-party providers)
Purchase history and order preferences

c. Technical Information

IP address, browser type, device identifiers, and cookies
Log data related to visits and interactions on our website

d. Marketing and Communication Preferences

Feedback, inquiries, and responses to surveys
Preferences regarding marketing communications

4. How We Use Your Information

We process your data for the following purposes:

To process and deliver orders and manage payments
To respond to inquiries and provide customer support
To improve our website, services, and product offerings
To send promotional materials, newsletters, and marketing updates (with your consent)
To comply with legal obligations or enforce our terms of service
To analyze market trends and improve marketing strategies

5. Legal Basis for Processing

Depending on your location, we process your personal data based on one or more of the following legal grounds:

Consent (e.g., subscribing to newsletters)
Contractual necessity (e.g., fulfilling an order)
Legal obligations (e.g., tax or accounting compliance)
Legitimate interests (e.g., improving services and preventing fraud)

6. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share information with:

Service providers who assist with payment processing, logistics, and marketing
Regulatory authorities where required by law
Business partners and affiliates, under strict confidentiality agreements, for service enhancement

All third-party processors are bound by data protection agreements ensuring compliance with the General Data Protection Regulation (GDPR), Nigeria Data Protection Regulation (NDPR), and other relevant privacy laws.

7. International Data Transfers

Given our global operations, your personal data may be transferred to and processed in countries outside your jurisdiction. We ensure such transfers comply with applicable data protection standards through appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once data is no longer needed, it will be securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

To access and request copies of your data
To request correction or deletion of your data
To object to or restrict certain processing activities
To withdraw consent at any time (where applicable)
To lodge a complaint with your local data protection authority

Requests can be made by contacting us via the details below.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and personalize content. You can adjust your cookie settings through your browser at any time.

12. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware of such a collection, we will delete the data promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. The latest version will always be available on our website with the updated effective date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact:

Mofai Foods